Firma / Kurum
Sampa Automotive

Pozisyon
Senior Customer Analytics Specialist

Şehir
İstanbul (Ataşehir) veya Samsun

İlan Detayları

Genel Nitelikler

• Prepares market research by deep diving into customer data and creating insights in order to develop marketing and sales strategies in the automotive aftermarket industry,
• Develop and implement a cross-channel CRM strategy focused on driving engagement and loyalty with new and existing customers,
• Collaborates with internal teams (especially Sales) to identify opportunities to enrich/cleanse current data,
• Makes product /market / customer-based segmentation and SWOT analysis,
• Delivers of high-quality reports and insights on all available internal and external data to support regional and individual business unit’s decision-making,
• Competitive Analysis: identify key industry competitors and evaluate their strategies to determine areas of opportunity,
• Support Sales representatives and relevant employees in shaping the future of their business growth roadmap through data-driven projects,
• Monitor relationships with customers through CRM systems,
• Ensure the CRM system is acting as an effective tool for analyzing market data,
• To ensure the management of all projects for the customer (increasing data quality, increasing satisfaction and loyalty, etc.) and developing projects in related fields,

İş Tanımı 

• BA/BS degree in related fields,
• Minimum 2 years of experience in CRM, campaign management, data analysis and reporting or equivalent strategic consulting experience,
• Well organized, passionate, self-motivated and customer-oriented,
• Analytical Thinking & Customer focused,
• Experience in the Automotive or manufacturing industry is a plus,
• Proactive, self-starter with the ability to multi-task and work independently at all levels,
• Experience in ERP tools especially SAP knowledge is a plus,
• Experience in quantitative research, Artificial Intelligence and Machine Learning,
• Familiar with relevant methodologies for understanding and interpreting customer behavior and Customer interactions with technology,
• Excellent command of written and spoken English,
• Good command of MS Office Applications,
• Familiar with end-to-end data management and visualization tools.

İlgilenenler Linkedin başvurusu ardından, isealim@sampa.com adresine CV'sini mail atarak başvuru yapabilirler.
İlanı ileten mezunumuza teşekkür ederiz.